When it comes to Amazon, customers generally expect a good shopping experience. With the thousands of products available for purchase, fast shipping, and excellent customer service, shoppers have come to depend on Amazon for all their needs.
Unfortunately, sometimes things don’t go as planned and a package can be lost in transit. In these cases, customers often wonder if they will be compensated by Amazon for the lost package.
The answer is yes – but only in certain circumstances. Generally speaking, if an order is lost in transit or arrives damaged, Amazon will refund the purchase price to the customer. However, if an item is simply delayed due to a carrier issue or other unforeseen circumstances that are not related to Amazon’s shipping process, then the customer may not receive a refund for the purchase price.
If an item does not arrive at all and is confirmed as lost by the carrier, Amazon may offer a reimbursement depending on the circumstance. If an item was shipped with Amazon Prime and has been confirmed as lost by the carrier, then Amazon will typically reimburse up to $100 of the purchase price. For items that were not shipped with Amazon Prime, they may offer reimbursement up to $50.
In order to be eligible for reimbursement, customers must contact Customer Service within 30 days of placing their order and provide proof that their order was indeed lost or damaged. This could include proof from their chosen carrier that indicates that their package was misplaced or destroyed. Once these requirements are met and approved by Customer Service, then customers should receive compensation in accordance with Amazon’s policies.
Conclusion:
Amazon does compensate for lost packages under certain circumstances. Customers must contact Customer Service within 30 days of placing their order and provide proof that their package was indeed misplaced or destroyed in order to be eligible for reimbursement. Reimbursement amounts vary based on whether or not the item was shipped with Prime and whether it was damaged or simply delayed due to carrier issues.