WhatsApp is a messaging app that allows people to communicate with one another. It is one of the most popular messaging apps in the world, with over 1.5 billion users. But does WhatsApp have bots?
The short answer is yes, although they are not officially called “bots” by WhatsApp. WhatsApp has a feature called “Business Accounts” which allow businesses to connect with their customers using automated messages. These messages can be triggered by customer actions such as joining a group or making a purchase.
Business Accounts are powered by AI technology which helps them respond quickly and accurately to customer queries. Businesses can set up automated responses to commonly asked questions, or even create custom scripts that provide tailored answers to customers.
WhatsApp also has bots for businesses that can be used for marketing purposes. These bots can send notifications about discounts, promotions, and special offers to customers who have opted in to receive them.
WhatsApp bots can also be used for customer service purposes. Companies can use bots to help customers with troubleshooting their products or services, or even provide feedback on products and services.
In conclusion, WhatsApp does indeed have bots that are powered by AI technology and used for both marketing and customer service purposes. Businesses use these bots to automate certain tasks and provide better customer service experiences.