In an effort to enhance customer experience, many banks are now offering the ability to chat with them on WhatsApp. FirstBank is no exception, and has recently announced that customers can now access their banking services on WhatsApp.
To make use of this service, customers must first register their phone numbers with FirstBank. This can be done either by visiting a bank branch, or by using the bank’s mobile app.
Once the customer’s number has been registered, they will be able to send messages directly to FirstBank’s WhatsApp account. The customer will then receive a response within 24 hours.
Using this service, customers will be able to enquire about their banking services and products as well as seek advice on financial matters. Customers can also check their account balances and transaction history, make transfer requests and open new accounts. Additionally, customers can request for their debit cards or reset their passwords through this channel.
How To Start Chatting With FirstBank On WhatsApp:
- Download the FirstBank mobile app.
- Register your phone number.
- Go to the ‘Contact Us’ section in the app.
- Select ‘WhatsApp’ as your preferred contact method.
- Send a message to FirstBank’s official WhatsApp account.
Advantages Of Chatting With FirstBank On WhatsApp:
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- Seamless Banking Experience:
Customers can access all of the banking services they need without having to leave the comfort of their home or office.
Conclusion
FirstBank offers its customers an easy and convenient way of communicating with them through WhatsApp. Customers simply need to register their phone numbers with the bank either through its mobile app or at a branch and then start chatting with them for any banking queries or requests they may have.
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