If you’ve shopped on Amazon, chances are you’ve encountered some sort of problem. Whether it’s an item that arrived late, broken, or not as described, it can be frustrating and difficult to figure out how to lodge a complaint.
Fortunately, Amazon makes it easy to get in touch if you’re not happy with your purchase. You can contact customer service through several different methods depending on what works best for you.
The easiest way to contact customer service is by visiting the Help page on their website. This page offers information about a variety of topics including orders, returns and refunds. If the issue you’re having isn’t addressed in the Help section, then click on the “Contact Us” link at the bottom of the page.
The “Contact Us” link will take you to a form where you can select from a list of topics that best describes your issue. Once you have selected a topic, it will open up a form where you can enter detailed information about your complaint along with any supporting documentation such as receipts or photos.
On this form, you can also select how you would like Amazon to contact you. This includes email, phone call or chat.
You can also leave comments regarding your complaint in this form and attach any additional documents that may be needed for clarification purposes. After submitting your request, Amazon will review it and contact you within 48 hours with an update regarding your complaint.
Conclusion:
It is easy to complain to Amazon if something goes wrong with your purchase or delivery. To file a complaint visit the Help page on their website and click on Contact Us at the bottom of the page which will take you to a form where you can select from a list of topics that best describes your issue and enter detailed information about your complaint along with any supporting documentation needed for clarity purposes.
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