How Do I Make a Complaint to Amazon?

If you have been a customer of Amazon, it is likely that you have experienced a problem at some point. Whether it was an issue with an order, a technical problem, or anything else, making a complaint to Amazon can help resolve your issue and give you satisfaction.

To make a complaint to Amazon, there are several steps that must be taken.

Step 1: Gather Your Information
The first step in making a complaint to Amazon is to gather all the information that relates to your issue. This should include your invoice and order number, product descriptions, details of any customer service conversations you’ve had with Amazon representatives, and any other relevant information. Having this information ready will make it easier for Amazon staff to identify and address your problem quickly and accurately.

Step 2: Contact Customer Service
The next step is to contact Amazon’s customer service team. This can be done via the website, app, or telephone.

You should explain your issue clearly and concisely so that the representative can understand exactly what you are asking for help with. Make sure to provide them with all the relevant information you gathered in Step 1 – having this ready will speed up the process greatly.

Step 3: Request Resolution
Once the customer service representative has understood your issue, they will be able to advise you on how best to proceed. Depending on the nature of your complaint, they may offer solutions such as refunds or replacements for faulty items or solutions for technical problems. If these solutions do not meet your needs then it may be necessary for you to escalate the complaint further by submitting an official request.

Step 4: Submit Request
If the solutions offered by customer service do not satisfy your needs then it is possible to submit an “Amazon Request” form via their website or app. This form allows customers to provide details of their issues and explain what resolution they expect from Amazon in response.

The form also provides space for customers to attach any relevant documentation such as invoices or screenshots of errors they might have encountered when using the site/app – these can be very helpful in providing evidence for their claims.


In conclusion, making a complaint to Amazon requires gathering all relevant information related to your issue before contacting customer service either online or over the phone. If customer service are unable provide suitable solutions then customers should consider submitting an official “Amazon Request” form which allows them explain their issues more thoroughly and attach any supporting evidence if necessary.