It can be frustrating when trying to contact Amazon customer service and it feels like you are just talking to a machine. It can be confusing trying to figure out how to actually speak with a real person. Luckily, there are a few ways that you can contact Amazon and speak with an actual human.
The Amazon Phone Line
The easiest way to speak with someone at Amazon is by calling their customer service line. To do this, you will need the phone number for your local customer service center.
You can find the appropriate phone number for your country on the Amazon Help: Contact Us page. Once connected, follow the automated system and it will direct you to a real person.
Live Chat
Another way to contact an Amazon representative is through their live chat feature. This is found on their Contact Us page or in the help section of their mobile app and website. Selecting “Chat” will connect you directly with an Amazon customer service representative in real-time.
Social Media
If you prefer social media, you can reach out to Amazon through Twitter, Facebook or Instagram. Just post your question or issue on your preferred platform and tag @AmazonHelp in the post or tweet. A customer service representative should respond within 24 hours.
Contacting customer service at Amazon may feel like talking to a robot sometimes, but there are a few ways that you can actually talk with a real human being. You can call their customer service line, use the live chat feature found on their website or app, or reach out to them via social media.