Amazon is one of the most successful companies in the world, and its core values are essential to understanding why it has been so successful. Amazon’s core values are customer obsession, ownership, bias for action, frugality, high bar for talent, innovation and operational excellence.
Customer Obsession – Amazon’s first and foremost core value is customer obsession. This means that Amazon puts its customers’ needs first above all else.
Amazon understands that customers are the lifeblood of the company and strives to provide them with the best service possible. This includes things like making sure orders arrive quickly and accurately, providing helpful customer service representatives and offering competitive prices.
Ownership – Another core value at Amazon is ownership. This means taking responsibility for your actions and decisions as an employee.
It also means taking initiative to solve problems without waiting for instructions from higher-ups. This is important because it allows employees to be creative in their work, which can lead to innovative solutions.
Bias for Action – A third core value of Amazon is bias for action. This means that when faced with a problem or an opportunity, Amazon employees should act quickly rather than waiting around or relying on someone else to make a decision. Bias for action encourages employees to take risks in order to innovate and stay ahead of the competition.
Frugality – Frugality is another core value at Amazon. This means being mindful of costs while still focusing on delivering great products or services to customers. It also means being careful with resources by utilizing things like existing infrastructure rather than building something new from scratch when possible.
High Bar For Talent – Another core value at Amazon is having a high bar for talent. This means hiring only the best people who are capable of doing great work and pushing themselves beyond their limits in order to achieve excellence.
Innovation – Innovation is another key value at Amazon. The company encourages everyone from executives down to interns to think outside the box and come up with new ideas that can help improve performance or create new products and services.
Operational Excellence – The final core value at Amazon is operational excellence. This involves constantly striving for perfection in everything they do – from customer service to product development – by focusing on quality over quantity.
Conclusion:
The core values of Amazon embody what makes the company so successful – customer obsession, ownership, bias for action, frugality, high bar for talent, innovation and operational excellence – which all contribute towards creating an amazing customer experience that keeps customers coming back time after time again!