WhatsApp and WhatsApp Business are both messaging apps designed to help people communicate with each other. While both apps have similar features, there are some key differences between them.
Features
WhatsApp is primarily a messaging app that allows users to send text, images, videos and voice messages. It also has voice and video calling capabilities. WhatsApp Business provides the same features as WhatsApp but also includes additional business-focused tools such as automated messages and customer support tools.
Target Audience
WhatsApp is aimed at consumers while WhatsApp Business is focused on businesses.
Consumers use WhatsApp to communicate with friends, family, colleagues and other people they know while businesses use WhatsApp Business to communicate with their customers or clients.
Business Tools
WhatsApp offers basic features such as text messaging, voice and video calls for personal use but does not have any additional business-focused tools. WhatsApp Business does offer additional business-focused tools such as automated messages, customer support tools and analytics for businesses to better manage their communication with their customers or clients.
Conclusion:
WhatsApp and WhatsApp Business are both messaging apps designed for different uses – one for personal use and one for businesses. While they both offer similar features, there are some key differences between them including the Target audience they serve, the features they offer and the business-focused tools available only on WhatsApp Business.
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