WhatsApp and WhatsApp Business are two popular messaging services that have become common in our lives. While both are owned by the same company, they offer different features and services.
What is WhatsApp? WhatsApp is a mobile messaging app used by over 1 billion people worldwide. It allows users to send messages, photos, videos, and audio files to other users who also have the app installed. It also enables users to make voice and video calls over the internet, as well as create group conversations with up to 256 people at once.
What is WhatsApp Business? WhatsApp Business is a service built for small businesses that want to communicate with customers and prospects in an easy and secure manner. It includes features such as automated messages, quick replies, away messages, business profiles, customer support tools, and more. The service also allows businesses to create their own “storefront” where customers can view products or services they offer.
The Difference Between WhatsApp & WhatsApp Business The main difference between WhatsApp and WhatsApp Business is that the latter is designed specifically for businesses while the former is designed for personal use. For example, businesses can create a business profile with their contact information, store hours of operation, website link, etc., while personal users cannot do this on their account. Additionally, businesses can use automated messages and customer support tools on their accounts while this isn’t available for personal users.
Conclusion: Ultimately, there are many differences between WhatsApp and WhatsApp Business that make it clear which one should be used for which purpose. While both offer similar features such as messaging and voice/video calls, each service has its own unique features tailored towards different types of users. For businesses looking for an easy way to communicate with customers or prospects, then the best option would be to use WhatsApp Business.