Live chat has become an incredibly popular way to communicate with customers, and it’s not hard to understand why. Live chat is quick, convenient and allows for real-time conversations between customer service reps and clients. For those looking for a free option, there are several apps available that can provide excellent live chat services.
One of the most popular apps for live chat is Facebook Messenger. This app offers a comprehensive range of features including the ability to send images, videos and audio files.
It also allows users to create custom bots that can be used to automate responses and streamline customer interactions. The app also allows customers to initiate conversations with their support team directly through the app.
Another great option is WhatsApp. This popular messaging app offers both one-on-one private messaging as well as group chats. It also supports voice and video calls, allowing customers to have more personal conversations with their support reps. WhatsApp also comes with its own set of bots that can be used to automate responses and answer common questions quickly.
The last option is Slack, which is quite similar in design and functionality to WhatsApp. It provides users with a range of features such as the ability to create channels for different topics or departments, drag-and-drop file sharing and detailed search options. Slack also comes with its own set of bots that can be used to automate responses or answer commonly asked questions.
Conclusion:
After considering these three options, it’s clear that each one has its own advantages and disadvantages depending on the user’s needs. However, if you’re looking for a free live chat app then Facebook Messenger, WhatsApp or Slack all offer excellent options that can help you provide great customer service in real time without breaking the bank.