Why Is My Amazon Echo Not Connecting?

Having trouble getting your Amazon Echo device to connect to the internet or respond to voice commands? That can be extremely frustrating, and you should know that you’re not alone. Many people run into issues when trying to get their Echo connected, but fortunately, there are several solutions that you can try.

Check Your Network Connection

The first step is to make sure your internet connection is up and running properly. Check that all cables are properly connected and reboot your router or modem if needed. If possible, try connecting another device such as a laptop or smartphone to the same network to ensure it’s working correctly.

Restart Your Echo

If the network connection is good, then the next step is to restart your Echo device. Simply unplug the power cable from the outlet, wait 10 seconds and plug it back in. Once it has rebooted, use the Alexa app on your smartphone or tablet to check if it’s now connected.

Check Your Firewall Settings

If restarting your Echo doesn’t work, then it’s possible that your firewall settings are blocking its connection. Check your firewall settings in order to allow traffic from Amazon’s IP addresses (54.240.0.253 and 54.239.25). Once that’s done, try connecting again using the Alexa app.

Update The Firmware

Sometimes an outdated firmware can cause issues with connecting an Echo device. To update the firmware on your device, open up the Alexa app on your smartphone or tablet and navigate to Settings > Device Settings > select your Echo device > Update Firmware.

Conclusion

When troubleshooting why an Amazon Echo isn’t connecting properly, check first that the network connection is working properly; then restart the device; check firewall settings; and finally update any firmware if necessary. With a little bit of effort and patience, you should be able to get things working again in no time!