When we shop online, we trust that the package will arrive at our doorstep in time. But what if it doesn’t? Will Amazon refund if the package never arrived?
The answer is yes. Amazon has a great customer-centric policy that allows customers to get refunds for items that never arrive. However, there are certain conditions and requirements that need to be met before a refund can be processed.
First and foremost, customers must contact Amazon customer service within 30 days of their order date or the estimated delivery date (whichever is later). If customers wait longer than 30 days, they may not be eligible for a refund.
It is also important to note that customers should check their account page for any updates on their order status before contacting customer service. This is because orders may have been delayed due to various reasons like bad weather or logistical issues with carriers.
If customers don’t see any updates on their account page, then they should contact Amazon customer service immediately. Customer representatives will review the case and ask pertinent questions about the order such as when it was placed and what type of shipping method was chosen. Customers should have this information readily available so that they can provide it to the customer representative quickly and easily.
Once all the necessary information has been provided by customers, Amazon would initiate an investigation into why their package never arrived and why tracking details were not updated on time (if applicable). Depending on the outcome of this investigation, Amazon may offer a full refund or replace the item with an identical one free of charge.
It is important to keep in mind that Amazon may deny refunds if they find out that customers provided false information or if they determine that the package was delivered but not received by customers due to negligence or other reasons outside of Amazon’s control.
In conclusion, Amazon will refund if package never arrived, provided certain conditions are met and an acceptable explanation is provided about why tracking details were not updated on time (if applicable). It is important for customers to contact Amazon customer service within 30 days of their order date in order to qualify for a refund/replacement item.